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Rivithead site and product frequently asked questions
BY BLUE 02.13.15 03:44 PM

Frequently Asked Questions
Q. How long will it take to get my boots\shoes?
A. Transit time will vary by location and shipping option selected. For example if your order is for air shipping it will process and ship within 24 hours from when it was placed and the transit time will depend on whether you selected Next Day, Second Day or Three Day. For Ground and Standard shipping options the processing time will range from 3-5 business days and the transit time will vary by distance. The average Ground shipping order takes 1 week and the average Standard shipping order takes 1-2 weeks. Please note that weekends and holidays are not included in both the processing and transit times so these may delay your order depending on when it was placed. For example if your order was placed on a Friday it may not process for shipping until the following Monday.
Q. How much will shipping cost?
A. This depends on where the merchandise is going and how much it weighs. The best way to get the shipping cost is to add an item to your shopping cart and then go to the "estimate shipping cost" link in the cart. This will give you the estimated cost and transit time. For international shipping you will need to create your account prior to getting a shipping estimate. Once this is done you can add an item to your shopping cart, click on "checkout" and you will be given the exact shipping cost without having to checkout.
Q. Do you ship internationally?
A. YES! But, only to select countries.
*PLEASE NOTE: Certain countries outside of the US charge additional customs fees and independent carrier charges. Rivithead can not anticipate these costs and will not be able to reimburse you for any additional fees incurred to ship outside of the US. Before placing international orders please contact your local customs office to find out what kinds of fees you can expect.
Q. Is using my credit card safe on Rivithead?
A. Absolutely. We encrypt all transactions with a 128 bit SSL encryption key. We also make use of several credit card fraud detection systems such as address verification and card code protection. If you have any questions or concerns about our security \ privacy policies please contact customer support
Q. If the boots \ shoes I ordered don't fit, how do I return them?
A. First read our shipping and returns page. Then go to our automated returns page and fill out the form. Rivithead will then send you an RA (return authorization) number for your return and give you instructions on how to send the item(s) back. Please note returns received without an RA may be rejected.
Q. I checked the status of my order and its not there! What should I do?
A. Make sure you are using the account you place the order under. Our system keeps a permanent record of your order so it will show under your account. If you still have problems go to the customer support page, fill out a trouble ticket and a Rivithead employee will be happy to help you.
Q. Can I cancel my order after I have paid for it?
A. Due to our commitment to process and ship orders as quickly as possible we can not cancel an order once the checkout process has been completed. Our warehouse is immediately notified and products pulled for shipment after checkout has been completed. We apologize for any inconveniences this may cause.
Q. How do I know what size to order?
A. We recommend you follow our sizing hints and charts on the sizing charts page. Please note our shoes and clothing are manufactured in Standard sizing which are not designed for W sizing unless specified on the product.
Q. What is the difference between Patent, PU, Stretch and Leather material?
  Patent Patent, either patent leather or patent pu, the latter being a man made material, has a very shiny, almost mirror like appearance.
  PU PU, short for polyurethane, is a semi-shiny to non-shiny man made material.
  Stretch, either patent or PU, is a thin, stretchable material, which allows it to fit to the contours of the feet or legs. Leather, usually having a supple and comfortable feel and with a texture pattern.
Q. How do I keep my D-Ring creepers from un-lacing?
A. lace lock There are a lot of ways to tie a D-Ring shoe so the laces do not slip. Here is our favorite way, a lace lock. Just top the pattern off with your favorite knot. Be careful though, with this  lacing it is easy to over tighten the laces and bend the D-Ring!


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