Do I have to pay return shipping?
BY DAVID 04.23.19 01:17 AM

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Q. Do I have to pay return shipping?
 
A.
The short answer, yes. There are a few occasions where we will either send you a pre-paid label or reimburse you for shipping.

Returns: No restocking fee. Customer pays shipping charges.
Exchanges: No restocking fee. Customer pays return shipping charges. We cover the shipping charges of the exchange item back to you. (USA only)
Refused/Return To Sender packages: 15% restocking fee. Customer pays return shipping charges.
Incorrect / Damaged Item Received at Rivithead's fault: No extra charge. Rivithead will replace incorrect items and pay return shipping charges. Rivithead will reimburse Standard ground shipping rates only. Please contact customer support before returning.


Package should be shipped pre-paid through a traceable method like UPS or Insured Parcel Post. Please note: Shipping and Handling costs, gift box costs and other charges are non-refundable. We cannot accept COD deliveries.
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