Rivithead return policy
.Returns Policy
We want you to be happy with your order. If something is not right, you can return eligible items by following the steps below.
Start a Return
Request a return authorization number with our online form.
A return authorization number is required for all returns.
Return Timeframes
- Standard returns: Return within 60 days of delivery for a refund.
- Holiday returns: Orders from Nov 1 to Dec 31 may be returned within 90 days.
Non-Returnable Items
- Intimate apparel
- Earrings
- Makeup
- Custom or special-order items
Item Condition Requirements
Returned items must be:
- Unworn and in brand new condition
- Free of odors, stains, or marks
- Free of pet hair
- With all original tags and packaging
- Shoes may be tried on indoors on clean carpet only. Soles must be unmarked and show no wear from outdoor use.
If pet hair is present, a $5 cleaning fee applies or the item can be shipped back at your expense.
Refund Timeline
Please allow 5 to 7 business days after your return is delivered to us for processing and refunding.
Discounts and Coupons
If you used a discount code or coupon, the discount value is deducted from the refund on returned items.
Exchanges
Note your requested size or item on the return form. If the requested item is unavailable, we issue a refund.
Order Cancellations
Orders cannot be canceled after checkout since processing begins right away. Backordered items can be canceled using the link in your backorder email.
Return Fees
- Returns: No restocking fee. Customer pays return shipping.
- Exchanges: No restocking fee. Customer pays shipping both ways.
- Refused or Return to Sender: 15% restocking fee plus return shipping deducted from refund.
- High Return Rate: Accounts flagged for excessive returns may incur a 15% restocking fee.
- Incorrect or Damaged Items: Email support@rivithead.com. We will replace the item and cover standard shipping.
Return Packaging Instructions
- Use the original packaging when possible
- Pack securely in a box or with protective paper
- Do not tape or label original product boxes such as shoe boxes
- Insure the return for full value
- No C.O.D. shipments accepted
Rivithead is not responsible for returns lost in transit. Keep your tracking number.
Return Shipping Address
Rivithead #3848359 Elk Grove Florin Rd. #103
Sacramento, CA 95829
Include your return authorization form: www.rivithead.com/returns