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Returns:
For returns or exchanges please use our Return/Exchange form.
The item must be returned by mail within 60 days of receipt for
a refund, credit or exchange.
Returns and exchanges take approximately 1-3 weeks for processing. We appreciate your patience.
Non returnable items:
Clearance items can not be returned or exchanged. Pre-sale event tickets, Cosmetics, lingerie, hair dye and earrings even if unopened. Returns must be un-worn, free of tears, smells, alterations, etc.
Refused/RTS orders: 25% restocking fee. Customer pays shipping charges.
Returns For Credit: 15% restocking fee. Customer pays shipping
charges.
Exchanges: No restocking fee. Customer pays shipping charges.
Incorrect / Damaged Item Received at Rivitheads fault:
No extra charge. Rivithead will replace
incorrect
items and pay return shipping charges. Rivithead will reimburse Standard ground shipping rates only.
Order cancellations:
Due to our commitment to process and ship orders as quickly as possible we can not cancel an order once the checkout process has been completed. Our warehouse is immediately notified and products pulled for shipment after checkout has been completed. We apologize for any inconveniences this may cause.
If you are attempting to cancel a back order please use the link found in the back order email that you received. This is the fastest way to cancel any back order.
Shipping Instructions:
Return via UPS return service. Insure shipment
for full value of purchase. Use original Rivithead packaging if
possible, if not please use durable shipping paper or a cardboard box. Please do not tape or place labels directly on printed boxes. Shoe/printed boxes that are not covered will be refused and returned at your cost.
cod returns will be refused and sent back.
Rivithead is not responsible for packages lost during
return shipping.
Return/Exchange Shipping Address:
Rivithead Returns Dept
960 Arlington Ave
Emeryville, CA 94608
Please be sure to fill out our return form for timely processing.
Shipping and charges:
Orders may ship in multiple packages. You will not be charged extra.
For international sales you the buyer are responsible for all
charges imposed by the currier, import taxes or any other related costs.
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