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Shipping & Returns

For returns or exchanges please use our Return/Exchange form.

You may return your purchase for any reason for a full refund within 60 days of receipt. Returned items must be unworn (except for trying on) and in brand new mint condition, free of tears, smells, alterations, smudge marks, etc. Original price tags and labels are required.

Returned goods will be refunded to the original payment method. Exchanges will have the value of the goods credited to their exchange.

We reserve the right to refuse any return that does not follow our return policy.

Returns and exchanges take approximately 4-6 days for processing once we receive the return. We appreciate your patience.

Non returnable items:
Clearance items can not be returned or exchanged. Pre-sale event tickets, Cosmetics, lingerie, hair dye and earrings even if unopened.

Returns: No restocking fee. Customer pays shipping charges.
Exchanges: No restocking fee. Customer pays shipping charges.
Refused/Return To Sender packages: 15% restocking fee. Customer pays shipping charges.

Incorrect / Damaged Item Received at Rivitheads fault:
No extra charge. Rivithead will replace incorrect items and pay return shipping charges. Rivithead will reimburse Standard ground shipping rates only.

Order cancellations:
Due to our commitment to process and ship orders as quickly as possible we can not cancel an order once the checkout process has been completed. Our warehouse is immediately notified and products pulled for shipment after checkout has been completed. We apologize for any inconveniences this may cause.
If you are attempting to cancel a back order please use the link found in the back order email that you received. This is the fastest way to cancel any back order.

Shipping Instructions:
Return via UPS return service. Insure shipment for full value of purchase. Use original Rivithead packaging if possible, if not please use durable shipping paper or a cardboard box. Please do not tape or place labels directly on printed boxes. Shoe/printed boxes that are not covered will be refused and returned at your cost.
cod returns will be refused and sent back.
Rivithead is not responsible for packages lost during return shipping.

Return/Exchange Shipping Address:
Rivithead Returns Dept
6536 Telegraph Ave. Ste B102
Oakland, CA 94609
Please be sure to fill out our return form for timely processing.

Shipping and charges:
Orders may ship in multiple packages. You will not be charged extra.
For international sales you the buyer are responsible for all
charges imposed by the currier, import taxes or any other related costs.


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