For returns or exchanges please use our Return/Exchange form.
You may return your purchase for any reason for a full refund
within 30 days of receipt
. (We are extending our return policy this Holliday season to 30 days after Christmas. Any order placed before December 25th will be covered by this extended policy.) Returned items must be unworn (except for trying on) and in brand new mint condition
, free of tears, smells, alterations, smudge marks, pet hair, etc. Original price tags and labels must not be removed are required.
Items must be free of smells:
The most common smell that we get is cigarette smoke. Please refrain from smoking, putting on perfume, etc while trying on your item.
We love our furry companions here at Rivithead but, to save us time with your return please make sure your return items are free of their hair. Inspect the item before you return it and make sure it is free from hair.
Returns: No restocking fee. Customer pays shipping charges.
Exchanges: No restocking fee. Customer pays shipping charges.
Refused/Return To Sender packages: 15% restocking fee. Customer pays shipping charges.
Incorrect / Damaged Item Received at Rivitheads fault:
No extra charge. Rivithead will replace incorrect items and pay return shipping charges. Rivithead will reimburse Standard ground shipping rates only.
Due to our commitment to process and ship orders as quickly as possible we can not cancel an order once the checkout process has been completed. Our warehouse is immediately notified and products pulled for shipment after checkout has been completed. We apologize for any inconveniences this may cause.
If you are attempting to cancel a back order please use the link found in the back order email that you received. This is the fastest way to cancel any back order.
Insure shipment for full value of purchase. Use original Rivithead packaging if possible, if not please use durable shipping paper or a cardboard box. Please do not tape or place labels directly on printed boxes. Shoe/printed boxes that are not covered will be refused and returned at your cost.
cod returns will be refused and sent back.
Rivithead is not responsible for packages lost during return shipping.
Return/Exchange Shipping Address:
Rivithead Returns Dept
8167 Alpine Ave. Suite D
Sacramento, CA 95826
Please be sure to fill out our return form for timely processing.